Terms of Service

These terms are an agreement between you and Servicebook (“Servicebook,” “we,” “us”) covering your use of the Servicebook application at useservicebook.com. By creating an account or using the app, you agree to them.

1. What Servicebook is

Servicebook is a tool for keeping maintenance records: equipment histories, work orders, tool custody, loaner tracking, parts inventory, and related features. It is a record-keeping tool — it does not perform maintenance, verify the accuracy of what your team enters, or replace professional judgment, inspections required by law, or licensed trades.

2. Your account

• You must provide accurate information and keep your password secure. You are responsible for activity under your account.
• An organization’s owner and managers control who is invited, what roles they hold, and which buildings they can see. Adding someone to your organization gives them access to its data according to their role.
• You must be authorized to act for the company whose data you enter.

3. Your data

• You own your data. Equipment records, photos, work orders, and everything else your team enters belongs to your organization, not to us.
• We use your data only to run the service — we don’t sell it or use it for advertising.
• You can export your data (CSV exports are built in) and you may request deletion of your organization’s data at any time.
• You are responsible for having the right to upload what you upload — don’t enter other people’s personal information you aren’t entitled to hold.

4. Acceptable use

Don’t use Servicebook to break the law, to store or spread malicious code, to attempt to access other organizations’ data, to probe or overload the service, or to harass anyone. We may suspend accounts that do.

5. Fees

Pricing, if any, is as agreed with us in writing or as published in the app at the time you subscribe. We’ll give reasonable notice before any price change takes effect.

6. Availability and changes

• We work to keep Servicebook available and your data backed up, but the service is provided “as is” without warranties of any kind. We don’t promise uninterrupted or error-free operation.
• We may add, change, or remove features. If we ever discontinue the service, we’ll give you reasonable notice and a way to export your data.

7. Limitation of liability

To the fullest extent the law allows: we are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us for the service in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law.

In particular: Servicebook keeps records about maintenance and safety checks, but responsibility for actually performing maintenance, inspections, and safety procedures — and for complying with codes and regulations — stays with you and your organization.

8. Ending the agreement

You can stop using Servicebook and request account deletion at any time. We may suspend or terminate accounts that violate these terms, with notice where practical. After termination, we’ll make your data available for export for a reasonable period before deleting it.

9. Changes to these terms

We may update these terms; if we do, we’ll update the date at the top and, for significant changes, notify account owners. Continuing to use the service after a change means you accept it.

10. Governing law & contact

These terms are governed by the laws of the State of New York, USA. Questions: support@useservicebook.com.